English for Flight Attendant
Overview
This course is designed for aspiring and current flight attendants who wish to develop or refresh their English communication skills for the aviation industry. Participants should have a minimum English proficiency of CEFR B1 or above.
Mode of Delivery
The course is delivered online, with a minimum of eight students per class.
Course Aims
✓ Develop an active knowledge of the key vocabulary and fixed expressions relevant to the role of a flight attendant.
✓ Confidently understand the standard language and terminology encountered by flight attendants in everyday situations, both face to face and via radio communication.
✓ Understand less common language used in both face to face and radio communications without misunderstanding essential information.
✓ Communicate confidently and clearly in routine cabin crew situations, both face to face and via radio communication.
✓ Communicate effectively in less common or unexpected situations, both face to face and via radio communication, while avoiding confusion or misunderstanding.
✓ Produce clear and intelligible standard pronunciation.
✓ Write short, clear texts using accurate grammar and spelling.
Course details
Distinguishing Similar Vowel and Consonant Sounds
Students will learn to distinguish and accurately produce similar vowel and consonant sounds, ensuring clear pronunciation and minimising the risk of misunderstanding.
Word Endings
Students will learn to pronounce final ‘s’ endings clearly and consistently use the correct pronunciation of verbs and adjectives ending in ‘ed’.
Speech Units
Students will learn to divide spoken language into natural sounding speech units, helping listeners follow and understand spoken communication more easily.
Adding Emphasis
Students will learn how to emphasise key words and phrases to communicate clearly and convey meaning more effectively.
Intonation
Students will develop effective use of intonation to support clear, natural and confident communication.
Additional pronunciation features identified by the course tutor during speaking activities will be addressed as they arise throughout the course.
• Giving clear and well paced instructions
• Delivering scripted announcements clearly and confidently
• Making polite but firm requests
• Making enquiries
• Responding appropriately to instructions and requests
• Responding appropriately to passenger enquiries
• Handling passenger complaints professionally
• Reassuring passengers in a calm and professional manner
• Asking for clarification when necessary
Students will produce short written texts to reinforce vocabulary through end of lesson and end of week assessments.
• Listening for specific information, particularly numbers and other key details
• Understanding key messages and instructions
• Understanding routine aviation terminology and standard operational language
• Understanding natural spoken English, including fast paced and connected speech
• Handling passenger complaints professionally
• Reassuring passengers in a calm and professional manner
• Asking for clarification when necessary
This course includes:
45 Hours of Training
Live Online Lessons
Digital Course Materials
Online Access via Thinkific
15 Live Online Classes
Certificate of Completion
